Privacy Policy

Precision Windows & Roofing (“we,” “us,” “our”) is a trade name of Precision Windows & Glass LLC, a New Jersey limited liability company at 163 Midland Ave Unit B, Garfield, NJ 07026. This Privacy Policy explains what information we collect, why, who receives it, how long we keep it, and what you can ask us to do about it. It applies to precisionwindowsnj.com, the quote forms, estimate tools and chat on it, our Facebook and Instagram pages and lead (Instant) forms, and phone, text and email communications with us.

This Policy describes what we do; it is not a contract, and using our website or contacting us does not mean you agree to anything in it. What you agree to when you ask us to contact you is the consent shown under the form you submit, which is quoted word for word under “Calls, Texts & Email Consent” below.

The short version:

These are all the places we collect information from you directly. “Required” means the form will not send without it.

Whenever you submit a form, an estimate or a call request, we add details about the visit so we can follow up and tell our leads apart:

When you use our instant roof estimate, we collect the address you enter, the building outline and approximate roof size we find for it in public data, the public property record for the lot (county, town, block and lot, property class, year built, building description and number of homes) and its map location, your answers about the roof, your name, phone number and email, the best time to call if you choose one, and the price range we show you, with the date and time. We use them to prepare your estimate, to email you a copy, to follow up with you about your roof, and to keep a record of the estimate we gave you. We also keep a picture of the aerial photo with the outline we used to price your roof (and the outline you drew, if you changed ours), in the same private storage as the rest of your estimate record, so we can show you what we priced.

To find your house, our server looks up the address in the New Jersey Office of GIS's public address, parcel and aerial imagery services and in FEMA's public building-outline data (USA Structures). Some of these services are hosted on Esri's ArcGIS Online platform. To draw the building's outline, our server also reads Microsoft's public building-outline data (Global ML Building Footprints) from our own copy of it, which our website host stores for us, so Microsoft receives nothing from us. If New Jersey's geocoder finds no match or cannot be reached, our server asks the U.S. Census Bureau's public geocoder where to start looking; New Jersey's address points and tax parcels then decide whether the address is a real house. After you confirm your house, our server also reads the U.S. Geological Survey's public lidar (laser survey) data for that roof from Amazon Web Services' public data store; it receives which small area of the map is read, nothing about you. The requests come from our server, not your browser, so these services receive the address or map location being looked up, not your device's information or your name. We do not ask for your device's location.

Your address, your answers and your price range are not sent to Google Analytics, Google Ads or any other advertising platform. Those tools learn which steps of the tool were used, whether a range was shown and, when the aerial photo cannot show the roof, why and in which county, never the address, the answers or the range; and, as with our other forms, a scrambled (hashed) form of your email and phone number may be sent to Google to measure our Google ads, where Google can match it to a Google account (see “How We Share Information”). When our team prepares to call you, they may open your house's location in an online map (Google Maps), so that map service receives the location. Your estimate can be opened only with the private link we show you and email you, so share that link only with people you want to see it; our team can also see it. We never publish your address or pictures of your home.

When you open your estimate link, we record on your estimate record the time of your first and latest visit and how many separate times the page was loaded (a reload or repeat within ten minutes is not counted, and a count is not proof that a person read it). Where it is switched on, our server also sends Google Analytics a count that an estimate was opened and whether it showed a range, never the link, your details or your address. That count is sent from our server, not your browser, so your browser's cookie settings and the Google Analytics opt-out add-on do not stop it. If your browser has a Google Analytics cookie, the count is attached to the same Google Analytics visitor; if not, it is sent under a random number.

The answers you give are the choices you make about the house: the type of building, what is on the roof now, how steep it is, how many floors it has, how cut-up the roof is, whether part of it is flat and, when we cannot find an outline, the size band of the house. We keep them exactly as you chose them, with whether you confirmed that the outlined building is your house, and use them to prepare your range and to talk with you about your roof. We also keep the wording of the consent shown under the button (its version, the page and the time) and, as with our other forms, where you came from and the Google ad click if you came from a Google ad (see “Where You Came From”), so we can see which ads and pages bring in estimates.

If you use the photo estimate chat on our website, the photos you upload, the messages you type in the chat, and the first name you give us with your contact details are sent to an artificial intelligence (AI) provider, which reads them to help prepare your estimate. We currently use Google's Gemini AI. We may switch some or all of this work to Anthropic's Claude AI; if we do, Anthropic receives the same kinds of information. Your phone number, email address, and ZIP code are not sent to the AI provider unless you type them into a chat message.

Our team may also choose photos from past chats as examples that the AI is shown in later chats, to help it read glass accurately. Each AI provider handles the information it receives under its own terms and privacy policy. If you would rather your photos and messages not be processed by AI, you can call us for your estimate instead.

If you leave a review through our form, we collect your name, your rating, your town, the service, your message, and a phone number or email address if you choose to give one. The review comes to our team by email. We use a contact detail only to thank you, and we do not share it or add you to a list. If we publish a review we show its text and may show the name you gave; tell us if you want yours changed or taken down.

When you visit our website, our host and the tools listed under “Cookies, Local Storage & Similar Tools” receive technical data: your IP address, the approximate place it maps to (usually accurate to a city), your browser, device and operating system, the pages you view, the website that referred you, and the date and time. We do not ask for your device's GPS location, and our site tells your browser not to give it to us.

Three things run in the background to keep the site working and safe. A bot check from Vercel (BotID) looks at browser signals when you submit a form, start the photo chat or submit a roof estimate, and returns only a yes or no. A short-lived counter in a rate-limit service (Upstash Redis) counts requests using a one-way scrambled value, not your name or contact details, so no one can flood us. Our own error logging records codes, not your name or what you typed. Our website host also keeps ordinary request logs that show the page address visited: on the home page, a quote form sent before the page has finished loading can put what was typed into that address, so the host's logs, and the Google map on that page, can receive it.

We want to know which ads, searches, links and pages bring in customers, so we can spend money on what works and fix what does not. When you arrive, our site notes the website that referred you (its name only, not the page or your search), the first page you landed on (its address on our site without anything after a question mark), the campaign tags in the link (utm_source, utm_medium, utm_campaign, utm_term and utm_content), a label for the channel (for example Google Ads, Google search, Google Business Profile, Facebook, Instagram, another website or direct) and the time. It keeps the first visit that had a source in your browser's local storage for up to 90 days, and the same details for the visit you are on in session storage. We also keep the Google click ID if you clicked a Google ad.

If you then submit a form or an estimate, we send those details along with it, save them with your record, and show them to our team in the team email and in our customer system. If you never submit anything, they stay in your browser until they expire or you clear your browser data. Google Analytics reads the same campaign tags from the page address to report on traffic sources. These details never include your name, phone number, email address or home address.

When you tap a “call” or “email” link on our site, your browser tells us. We receive a notice with the number or email address you tapped, the button's label, the page you were on, the date and time, your IP address, the approximate place it maps to (city, region, country and time zone), your browser and device, and the website that sent you. We email that notice to our team so we know which pages produce calls and emails. A tap is not tied to your name unless you also fill in a form. We do not receive your phone number when you tap to call; the call itself is an ordinary phone call.

Taps are also counted in Google Analytics and, for phone taps, reported to Google Ads as a call conversion (see “Analytics & Advertising”). Taps on our WhatsApp link are counted in Google Analytics only.

The consent shown under our quote forms reads: “By submitting, you agree that Precision Windows & Roofing may call, text and email you about your estimate at the number you provide, including by automated means. Consent is not a condition of purchase. Message frequency varies; message and data rates may apply. Reply STOP to opt out of texts.” That is the whole of the consent you give there. We do not use pre-recorded or artificial-voice calls, and we do not send promotional text messages, on the strength of it. You can also tell us by phone or email to stop contacting you, and we will.

We keep a record of the consent you gave: which wording was shown under the form, the form and page you used, and the time. If you submit a Facebook or Instagram lead form instead, Meta shows its own form and we contact you about the request you made there.

The instant roof estimate asks for its own consent, shown under its button: there you agree to be contacted about that estimate and your roof project. The photo estimate chat does the same with its own, narrower wording, about the glass estimate you asked for.

If you submit a lead (Instant) form through our Facebook or Instagram ads, Meta shares the information you provide (such as your name, phone, email, and answers) with us so we can contact you. That information is handled under this Policy; Meta's own handling of your data is governed by Meta's Privacy Policy.

We use the information we collect to:

We do not sell your personal information for money, and we do not rent or trade lead lists. We share it only as needed to run our business and to measure our ads. Some state laws treat sharing website-activity data with an analytics or advertising company as a “sale” or “sharing” even when no money changes hands; we share that kind of data with Google, described below, so we do not claim more than that. Most of these companies process information for us under their service terms and use it only to provide those services to us. Google's analytics and advertising tools are the exception: Google may also use that data under its own terms (see “Analytics & Advertising”).

Form, estimate and chat records, photos and signed agreements are saved in private file storage at Vercel and copied to our customer system, Precision System, whose database is hosted by Supabase. Emails sit in Google Workspace mailboxes, ours and those of the team members who handle leads. Analytics and advertising data is held by Google and Vercel. These providers run their own servers and some, such as Google, process data in more than one place. We do not publish the personal information of our leads or customers.

We keep your information for as long as needed to respond to your request, complete and warranty your project, and meet our legal, tax, and recordkeeping obligations, after which we aim to delete or de-identify it.

We keep a record of every online estimate we show, so we can stand behind it. If you do not become a customer, we keep it for three years from the estimate or our last contact with you, whichever is later. If you do, we keep it with the rest of your job file for ten years after the job or the end of your warranty, whichever is later. If you ask us to delete your information, we keep the estimate record itself where the law lets us, to answer any later question about the price we showed.

Our retention schedule for the other things described in this Policy is below. These are the longest periods we intend to keep each kind of record. Apart from the website's delivery queue, which clears its finished records after 60 days, we do not delete automatically: deletion is done by hand, when we review our records or when you ask, so a record can stay longer than the period shown until we reach it. Our customer system also keeps a permanent log of what our website sent it, which its ordinary tools cannot delete; see “How to Make a Request.”

We keep information longer if the law requires it, if a dispute or claim is open, or for security and fraud prevention. Deleted information can remain in our providers' backups until they age out.

We use reasonable safeguards for the information we hold. Customer files (photos, roof proof pictures, chats and contracts) are kept in private storage with no public address. Pages are served over HTTPS, our website talks to our customer system through signed requests, and access is limited to the team members who handle leads. Photos you send in the chat have their hidden location and camera data removed. Financing is done on the lender's site, not ours. No system is perfectly secure; if a breach affects your personal information, we will tell you as the law requires.

Email info@precisionwindowsnj.com, call (201) 275-9185, or write to Precision Windows & Roofing, 163 Midland Ave Unit B, Garfield, NJ 07026. A reasonable request is free. We carry requests out by hand.

We have to be sure we are not handing over, or deleting, someone else's information. We match what you tell us (your name and the phone number or email on your record) to what we hold, and we may confirm by sending a message to that email or phone number or by calling it. We never ask for a Social Security, driver's license, bank or card number. If someone makes the request for you, we need your written permission and may confirm it with you.

We answer within 45 days of receiving your request. If we need more time, we may extend once by another 45 days, and we will tell you why before the first 45 days end.

We carry out deletions by hand. We remove your records from our website store, our customer system, our private file storage (including photos and roof proof pictures) and our company mailboxes, and we ask the team members who received copies to delete theirs. Our customer system also keeps a permanent log of what our website sent it, which its ordinary tools cannot delete; in that log we mask your name, phone number, email address and home address by hand where we can, and what stays is times, codes and the estimate record below. We may keep what the law requires us to keep (tax, contract, safety, insurance and construction-claim records), what we need to bring or defend a claim, the estimate record described under “Data Retention,” the minimum record of your opt-out, and security and fraud logs, and we tell you what we kept and why. We cannot pull back data already sent to Google Analytics or Google Ads, which Google holds under its own terms; use Google's tools above for that.

If we turn down all or part of a request, we tell you why in writing. You can reply to ask us to take a second look, and we answer within 45 days. You can also contact the New Jersey Attorney General's Office, Division of Consumer Affairs.

Our website and ads may link to third-party sites we do not control (for example Hearth and Meta); their privacy practices are their own. Our services are intended for adults; we do not knowingly collect personal information from children under 13, and if you think a child gave us information, tell us and we will delete it.

We may update this Policy from time to time. The current version, with its “last updated” date, will always be posted on this page, and a new tool that receives your information or a new retention period is named here in the same update. If a change affects what you agreed to for calls, texts or email, we will ask you again.

What changed: October 15, 2026, full rewrite. Every form and tool is named; lead-source tracking, the instant roof estimate, cookies and browser storage, Google Analytics and Google Ads (including hashed contact details), call and email tap tracking, the count of estimate-link opens, address suggestions sent to Google as you type, where data is stored, the retention schedule, how to ask for access, correction or deletion (done by hand, with a permanent log in our customer system masked rather than deleted), and a notice for New Jersey residents were added; the wording that treated use of the site as agreement was removed. October 9, 2026: added the Job Applications section. September 25, 2026: added the photo chat and AI section.